Refund policy
We want you to be happy with your purchase. This policy explains your rights when buying from us and how our returns process works.
Your right to cancel (UK Consumer Contracts Regulations 2013) As a UK-based online seller, we offer all customers a minimum 14-day cooling-off period from the day you receive your order, during which you may cancel your order for any reason without needing to give an explanation. To exercise this right, contact us at support@thecardsmith.co.uk within 14 days of delivery, and then return the item to us within a further 14 days of telling us you wish to cancel.
Our extended return window Beyond the legal minimum, we offer a 30-day return window from the date of delivery for most items, giving you extra time to decide.
Condition of returned items Items must be returned in the same condition they were sent, unused and, where applicable, with any protective casing, sleeve, toploader, or slab intact and undamaged.
For graded cards (PSA, BGS, CGC, etc.), the certification number and slab must match our pre-shipping documentation exactly. We photograph and record the certification number and condition of every graded card before dispatch. Returns where the certification number, slab, or card condition doesn't match our records will not be accepted, and we reserve the right to report suspected fraud to eBay/Shopify and, where appropriate, the police.
Who pays for return postage If you're returning an item because you've changed your mind, you're responsible for the cost of return postage — we recommend a tracked, insured service, since we can't refund items lost on the way back to us.
If an item arrives faulty, damaged, or not as described, we'll cover the cost of return postage and issue a full refund, including your original delivery charge.
Refunds Once we've received and inspected your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 14 days.
Non-returnable items "Sealed products (booster packs, boxes, elite trainer boxes, and similar) are sold as final sale and are not eligible for return once purchased, regardless of seal condition, since we're unable to verify a pack's contents or reseal status after it leaves us."
Contact us Email support@thecardsmith.co.uk with your order number before sending anything back, so we can confirm the return and give you instructions.